We recently launched our mobile viewer with augmented reality, SightSpace 3D for Google SketchUp.  You can read a great blog entry on the Official Google Blog. Since the launch, we have receive some great questions and I have aggregated them into the top topics to provide some more information. If you have more questions, check out our Support Page.

1. File Size

The number one support request is “model will not load.” The number one reason? All of the device memory is being consumed by numerous running Apps.  When SightSpace cannot access any memory, it cannot load your model. How do you know how many apps are running? Double tap the Home key. To close the apps,  hold app icon until minus appears, and tap the minus to close. Closing down apps will free up memory for SightSpace to utilize.

The model size that SightSpace can load is only limited by your device (e.g. iPad 2 will have more RAM type of memory than an iPad 1, etc). If you are loading a small model and it is failing, check your running apps or reboot. SightSpace uses memory very efficiently.  During development we said memory was like water on Arrakis.

Lastly, file sizes vary widely and cannot be measured in pure megabytes. A 1 MG file can be more “complex” than a 10 MG file due to geometric complexity and texture.  Yes, it may be necessary to decrease one of these dimensions of complexity to make your file mobile.

If you still have problems, your fellow SketchUp users have sent us their files and we have got them up and running. You can do that too:  support@LimitlessComputing.com

2. Android

The Android version of SightSpace 3D is currently under development. Sign up to be notified when it goes live in the Android Market.

3. Presentations

Yes, SightSpace will display through the VGA adapter provided by Apple on iPad 2.

4. Loading Files

At this time, SightSpace loads only .KMZ files from SketchUp.  I am working on a workflow video for some other formats, so stay tuned.

5. Requests

Yes, we do take feature requests. Yes, we are real people.

6. Universal App

Sightspace is a universal app, meaning you buy it once and can install it on all the devices you own associated with your iTunes account.

More questions? Contact us at 877.663.3797 or at support@LimitlessComputing.com

SightSpace 3D is available now on the iTunes App Store for iPad, iPhone, and iPod touch.